all the info
As everything is hand made to order my turnaround time could be up to 4 weeks, hopefully quicker but allowing for sick days, taking the dog to the vet, power cuts etc.
Please take a moment to break out the tape measure & check the dimensions of the piece you are looking.
Payment is via paypal. You have the right to cancel your order & have a refund up to 14 days after receipt of your goods. You are responsible for bearing the cost of return postage, it's advisable to use a signed for delivery option when returning goods as I shall only process the refund once it is in my possession.
This does not apply to personalised goods unless they are faulty.
Please also double check any spelling for personalisation.
My current p&p rates are as follows
(You will only be charged once for p&p, no matter how many items are on your order)
Anything that can go as a Royal Mail large letter size is £1.99 UK only
Anything that can go as a Royal Mail Small parcel is £3.99 UK only
Anything that can go as a Royal Mail large parcel is £8.99 UK only
Signed for large letter £3.75 UK only
All UK parcels are sent 2nd class & generally take 2-3 working days to arrive once I've dropped it off at the post office, I'll email you to let you know it is on it's way.
All parcels to Europe are sent signed for & tracked & are £8.80
All parcels to America, Australia or New Zealand are sent air mail & are £25.00, sorry!
All parcels to the Rest of the World are sent signed for & tracked & are also a chunky £25.00
Payment is by Paypal. You do not need a paypal account to use Paypal, just follow the instructions.
All payments are handled by paypal, we do not have access to any of your payment details.No credit card details or other payment details are stored on our systems
How we collect & use your personal data
When you place an order with us we ask for you to input your name and address and email, we will onlly use your personal contact information to keep you updated on the status of your order, .We do not supply any user information to third parties except for the purpose of delivering your order (e.g. couriers).
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
If you have chosen to store your login details on the website this informaion is password protected